Orders placed through our online store are processed within 2-5 business days (Monday to Friday, excluding public holidays). During peak periods (e.g., Christmas, Mother's Day, Valentine's Day), processing may take longer, and we will notify you if there is a significant delay.

An order confirmation is sent by email upon receipt of payment. A shipping notification with tracking information (where available) is sent once your order is dispatched.

 

We ship to all states and territories within Australia. Current shipping options:

 

Shipping Method	Estimated Delivery Time	Cost
Australia Post Standard Parcel	3–8 business days	As per weight
Australia Post Express Post	1–3 business days	As per weight
Free Shipping (orders over $100	3–8 business days	FREE

 

Delivery times are estimates only and are not guaranteed. Delays can occur due to Australia Post operations, weather events, or remote delivery conditions beyond our control.

 

Option A — We do not currently offer international shipping. Please follow our social media or check our website for updates.

 

Love You Naturally is committed to minimising environmental impact. We use recycled or recyclable cardboard, paper-based void fill, and plastic-free wrapping wherever possible. Where protective plastic is necessary, we use recycled-content materials.

 

If your order appears lost in transit or arrives damaged:

•       Retain all original packaging for carrier inspection.

•       Contact us at opsmanager@loveyounaturally.com.au within 5 days of expected delivery with your order number and tracking reference.

•       For damaged parcels, photograph the outer packaging and product damage before further handling.

 

We will lodge an enquiry with Australia Post on your behalf. Once the outcome is determined, we will provide a replacement shipment or full refund where loss or damage is confirmed.

If a parcel is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for re-shipping costs. Please verify your delivery address before placing your order.

If you notice an error in your address after ordering, contact us immediately at admin@loveyounaturally.com.au and we will do our best to update the details before dispatch.

 

 

LEGAL DISCLAIMER: This policy is a template for a home-based handmade natural personal care products business in Victoria, Australia. It references the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)), Privacy Act 1988 (Cth), Industrial Chemicals Act 2019 (Cth) (AICIS), Spam Act 2003 (Cth), and Victorian Fair Trading Act 1999. Laws change and your circumstances may require tailored advice. Seek independent legal advice from a qualified Australian lawyer before publishing or implementing these policies.