Privacy policy

4.1 Our Commitment to Privacy

Love You Naturally  is committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or making a purchase from us, you consent to the collection and use of your information as described in this policy.

 

4.2 What Information We Collect

We may collect the following personal information:

•       Name, email address, phone number, and postal or delivery address;

•       Payment information (processed securely via chosen payment provider do not store full card details);

•       Order history and transaction records;

•       Skin type, known allergies, or sensitivities voluntarily provided for product recommendations;

•       Website usage data and cookies (see Section 4.8);

•       Communications including emails, phone calls, and social media messages; and

•       Reviews, feedback, and survey responses.

 

4.3 How We Collect Information

We collect personal information when you:

•       Place an order online or in person;

•       Create an account or register on our website;

•       Subscribe to our mailing list or newsletter;

•       Contact us with an enquiry or complaint;

•       Enter a competition, promotion, or giveaway; or

•       Browse our website (via cookies and analytics tools — see Section 4.8).

 

4.4 Why We Use Your Information

We use your personal information to:

•       Process and fulfil your orders and communicate order status;

•       Send receipts, shipping notifications, and customer service communications;

•       Respond to your enquiries and resolve complaints;

•       Send marketing communications where you have opted in (see Section 4.9);

•       Improve our products, website, and customer experience;

•       Comply with our legal and regulatory obligations; and

•       Detect and prevent fraud and misuse.

 

4.5 Who We Share Your Information With

We do not sell your personal information to third parties. We may share your information with:

•       Delivery carriers (e.g., Australia Post) for order fulfilment;

•       Payment processors (e.g., payment provider) for secure transaction processing;

•       E-commerce platform providers

•       Email marketing platforms where you have subscribed; and

•       Government bodies or law enforcement agencies where required or authorised by law.

 

We take reasonable steps to ensure that third-party service providers handle your personal information consistently with Australian privacy law.

 

4.6 Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure., SSL/TLS encryption on our website, password-protected accounts, restricted access to customer data, secure cloud storage.

If you believe your personal information has been compromised, please contact us immediately at admin@loveyounaturally.com.au

 

4.7 Accessing, Correcting & Deleting Your Information

Under the Australian Privacy Principles, you have the right to:

•       Request access to the personal information we hold about you;

•       Ask us to correct inaccurate or out-of-date information; and

•       Request deletion of your information where we no longer have a legitimate basis to retain it (subject to any legal retention obligations).

 

To make any such request, contact us at admin@loveyounaturally.com.au . We will respond within 30 days. Where we decline a request, we will provide our reasons in writing.

 

4.8 Cookies & Website Analytics

Our website uses cookies and analytics tools to:

•       Maintain your session and shopping cart;

•       Remember your preferences;

•       Analyse website traffic and user behaviour; and

•       [If applicable:] Deliver relevant retargeted advertising.

 

You may disable cookies via your browser settings; however, this may affect website functionality..

 

4.9 Direct Marketing & Spam Act 2003 Compliance

We will only send marketing communications where you have expressly opted in. In accordance with the Spam Act 2003 (Cth), all commercial electronic messages we send will:

•       Clearly identify Love You Naturally as the sender;

•       Contain a functional, easy-to-use unsubscribe mechanism; and

•       Honour all unsubscribe requests within 5 business days.

 

You may opt out of marketing at any time by clicking the unsubscribe link in any of our emails, contacting us at admin@loveyounaturally.com.au or updating your account preferences on our website.

 

4.10 Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with the effective date noted. Continued use of our website or services after updates are posted constitutes your acceptance of the revised policy.

 

4.11 Privacy Complaints & Contact

 

admin@loveyounaturally.com.au

 

If we are unable to resolve your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

 

 

 

LEGAL DISCLAIMER: This policy is a template for a home-based handmade natural personal care products business in Victoria, Australia. It references the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)), Privacy Act 1988 (Cth), Industrial Chemicals Act 2019 (Cth) (AICIS), Spam Act 2003 (Cth), and Victorian Fair Trading Act 1999. Laws change and your circumstances may require tailored advice. Seek independent legal advice from a qualified Australian lawyer before publishing or implementing these policies.